Here is how front office needs to communicate with the other departments −Ĭommunication with Human Resource − Front Office department is engaged with the HR department to interview, help shortlist them, and select the most eligible employees. Interdepartmental Communicationįront office interacts with various departments since the guest inquire about reservation through the entire guest cycle up to the guest’s departure. Within the department, the staff of front office communicate with each other to provide the best possible guest services such as reserving accommodations, registering guests, managing guest accounts, handling guest mails, and personalized guest services. To get the front office and back office jobs done successfully, the front office staff members need to communicate with their peers as well as the colleagues and subordinates.
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Importance of Front Office Communicationįront office department is responsible for communicating with all other departments in the hotel as well as different sections within the department. Hence, communication within and out of front office department needs to be vibrant and positive. Front office communication with other departments can make or break the guests’ stay at the hotel.Īs the front office is responsible to sell the hotel accommodations, it is a major driving force for generating revenue. Healthy communication in the organization fosters mutual trust and sense of cooperation among the staff members and the guests as well as between the staff members and the management body.